Nicole brings 14 years of experience in patient services; she is excited to be returning to her roots to support our diverse client base. Nicole has broad experience in program design and implementation, client management, people development, and an unwavering commitment to excellence. Nicole originally joined COPILOT in 2011 and was pivotal to the company’s early success, leading HUB operations for over 10 years. While pursuing additional education and certifications related to HUB services, Nicole joined Novartis as Director of Case Management where she utilized her expertise in strategy and HUB operations to drive expansion of their high-volume patient support programming, focused on Cardiology and Immunology. Nicole holds a bachelor’s degree in business administration from Hofstra University and a Juris Doctorate from Seton Hall Law. She is a passionate advocate for lifelong learning, possessing an Advanced HIPAA Certification from the Compliance Certification Board and a Data Privacy and Security Compliance Certification from Seton Hall Law.