Case Study: Not All Hubs are Created Equal
Regarded as a leading hospital in Queens, New York, we offer a wide variety of patient-centered, expert care to our community.
Revitalizing a HUB Program to Drive
Situation
Client transitioned to COPILOT from top vendor
Manual process and reliance on fax- based methods
Low case volumes
Poor data quality
Disconnect with HCPs due to lack of FRM program
Approach
Provide Field Reimbursement Management (FRM) services
Real-time de-identified program data aligned to specific position/territory
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Facilitated the transition from manual to digital processes
Results
Trust in the COPILOT program by HCP’s is the driver of growth (company has not hired additional sales staff, received new indications or implemented new marketing programs)
Previous vendor before transition: > 2,000 cases. (Monthly volume)
COPILOT transition launch: >7,000 cases. (Monthly volume)
Full year (2023): >12,000 cases. (Monthly volume)
Pharmacy Transfer Tracking
Client volume growth throughout transition
“You guys are absolutely incredible! ...I have worked with a lot of HUBs (been in the industry for 28 years) and I absolutely think COPILOT is the best!!!”
Senior Director Patient Access
2023
